Once you click the "Process Order" button you are sending us your order and agreeing to our return policy and all other policies as stated by The Asla Group, Inc. which are located on every page on this site in the menu bar above.
Make sure you give us your
full and complete street address. UPS and FedEx will not deliver to PO Boxes,
an item show on tracking that it was delivered to the address you
provided you will be responsible for filing a claim with the shipping carrier
i.e. UPS, FedEx, or Postal Service should an item show as delivered. Should the item tracking show as lost or stagnant status during
transit we will file a claim with the shipping carrier. WE WILL NOT BE
RESPONSIBLE FOR A PACKAGE THAT SHOWS DELIVERED ON THE TRACKING REPORT.
Shipping carriers do not require signature confirmation. should you require this please specify such requirement. For further information on shipping policies please read UPS Terms of Service
The Asla Group, Inc. and its family of websites will strive to provide you the highest level of customer satisfaction with your purchase. Should an item ever not meet your needs, we offer the following to assist you with your order.
1. Package and item damaged in transit. Please save
package and entire contents including any packing material. Shipping companies
will require receipt of entire damage package.
Item no longer needed
Should you decide that you no longer want the item
that you ordered, you may return it within 30 days of purchase. Customers must
contact us prior to the return. IF you must use
Would like to trade for different item?
Should you decide a different item will better meet your needs, you may return your item for exchange within 30 days of purchase. Customer must contact us prior to return. A full credit of the purchase price will be applied to the replacement item providing the returned item is received complete and undamaged. Customer will pay for the return shipment, as well as any additional payment due on the replacement item and shipping for that item.
Product failure within 30 days
In the unlikely event your product should fail
within 30 days of purchase, please contact us at once. Once we authorize a
return, we will contact you upon its arrival. Should the item appear to have failed
during normal operation, we will replace the item with a new one, refund the
shipping costs of your return and ship the replacement at no charge.
Should your item fail after the end of 30 days
Should your item fail after the end of 30 days from your purchase
but before the end of any warranty on the item you should not return the
product to The Asla Group, Inc. Follow the warranty information that came with
your item. Should you require information on warranty service, we will be glad
to assist you if we can.
Items not covered by warranty
Any consumable item including but not limited to:
Fish/Koi food, water treatments and chemicals.
UV and Halogen Bulbs
Dispute Resolution-Please note that failure to read these policies will not prohibit them from applying. If any situation occurs that is not covered by this policy, The Asla Group, Inc. agrees to act in good faith to resolve the issue in fairness to all parties.
|Contact||Privacy Statement | Security Statement | Return Policy||Copyright All Rights Reserved|